Keratin Hair Mask | 250g

Shipping Policy

We strive to deliver your orders quickly and safely.

* Orders are processed within 3-4 business days.

* Delivery usually takes 6-8 business days, depending on your location.

* Delivery timelines may vary during festivals, public holidays, or unforeseen courier delays.

Once your order is shipped, you’ll receive tracking details via email or SMS.

Please ensure your shipping address and contact number are accurate. Sheetal’s Natural is not responsible for delays caused by incorrect information provided by the customer.

Return & Refund Policy

At Sheetal’s Natural, customer satisfaction is important to us. Due to the nature of skincare and personal care products, we maintain strict hygiene standards.

Returns & Replacements
We only accept returns or replacements if:
* The product is received in a damaged or broken condition.
* The wrong product has been delivered.

* The package is visibly damaged during transit.

To request a replacement, please contact us within 48 hours of delivery with:

* Your order number
* Clear photos of the damaged product

* Photos of the outer packaging

After verification, we will arrange a replacement at no additional cost.

Non-Returnable Items

We do not accept returns, exchanges, or refunds for:
* Opened or used products
* Products damaged due to misuse

* Allergic reactions or individual skin sensitivity (we recommend a patch test before use)

* Change of mind after delivery

* Incorrect orders placed by the customer

Refunds:-

Refunds are only processed if a replacement cannot be provided. Approved refunds will be credited to the original payment method within 5–7 business days after approval.