Refund policy

Return & Refund Policy

At Sheetal’s Natural, customer satisfaction is important to us. Due to the nature of skincare and personal care products, we maintain strict hygiene standards.

Returns & Replacements

We only accept returns or replacements if:

* The product is received in a damaged or broken condition.

* The wrong product has been delivered.

* The package is visibly damaged during transit.

To request a replacement, please contact us within 48 hours of delivery with:

* Your order number

* Clear photos of the damaged product

* Photos of the outer packaging

After verification, we will arrange a replacement at no additional cost.

Non-Returnable Items

We do not accept returns, exchanges, or refunds for:

* Opened or used products

* Products damaged due to misuse

* Allergic reactions or individual skin sensitivity (we recommend a patch test before use)

* Change of mind after delivery

* Incorrect orders placed by the customer

Refunds:-

Refunds are only processed if a replacement cannot be provided. Approved refunds will be credited to the original payment method within 5–7 business days after approval.