Return & Refund Policy
At Sheetal’s Natural, customer satisfaction is important to us. Due to the nature of skincare and personal care products, we maintain strict hygiene standards.
Returns & Replacements
We only accept returns or replacements if:
* The product is received in a damaged or broken condition.
* The wrong product has been delivered.
* The package is visibly damaged during transit.
To request a replacement, please contact us within 48 hours of delivery with:
* Your order number
* Clear photos of the damaged product
* Photos of the outer packaging
After verification, we will arrange a replacement at no additional cost.
Non-Returnable Items
We do not accept returns, exchanges, or refunds for:
* Opened or used products
* Products damaged due to misuse
* Allergic reactions or individual skin sensitivity (we recommend a patch test before use)
* Change of mind after delivery
* Incorrect orders placed by the customer
Refunds:-
Refunds are only processed if a replacement cannot be provided. Approved refunds will be credited to the original payment method within 5–7 business days after approval.
